Our core principle
As Alkur Kapı Sistemleri A.Ş., our core principle is to offer the most appropriate cost and superior level of quality in production to our customers, to ensure the satisfaction of our employees alongside unconditional customer satisfaction, to give importance to training activities with the aim of increasing personnel development and efficiency, and to ensure the development of our quality system and product quality with the principle of continuous improvement.
Our implementation principles
While carrying out all these activities, we;
- Set quality targets and follow them systematically,
- Carry out production fully compliant with legal regulations, statutes and standards,
- Act with a high level of environmental protection awareness, minimising natural resource use and other impacts on the environment,
- Continuously improve occupational safety practices that protect personnel health and safety,
- Identify risks and opportunities that may affect the conformity of our products and services, creating and disseminating continuous development projects.
These principles are not a statement of intent but a measured part of daily operations: every target is assigned an owner and a metric, and progress is reviewed periodically.
Our reference standards — ISO 9001:2015 and ISO 45001
We use the ISO 9001:2015 Quality Management System and the ISO 45001 Occupational Health and Safety Management System standards as our guide; we benefit from measurement and improvement tools accepted worldwide. We systematically operate internal audit, management review, and corrective and preventive action mechanisms.
When a non-conformity is detected, we run the root-cause analysis → action → effectiveness verification loop and check the lasting effect at the next audit. Independent oversight and document validity are tracked through each management-system document’s own scope, dates and surveillance conditions; a single re-certification schedule is not assigned to all documents.
Certification and independent audit
Our quality commitment is not limited to a declaration; it is tracked through management-system and product-level audits and documents. We publish current management-system certificates, scope-defined independent product tests and trademark records on our Certificates page. Expired records and documents limited to a historical specimen are kept in a separate archive. Each performance value must be read only for the specimen and scope stated in its report, while validity and revision must be verified from the document itself.
Scope of the policy
This policy applies to all of the following processes: design, procurement, production, installation and after-sales support. It covers the production and service processes of ALKUR HPVC, r-tec automation, NORMPANEL panels and accessories, NORMTOR sectional doors and NORMDOCK loading systems product ranges. Our Hendek/Sakarya facility is the main site for our production and quality processes.
Alkur is a B2B manufacturer. Sales and after-sales processes run through dealers, distributors and business partners; on-site installation, maintenance and repair are performed by the authorised technical team responsible for the project. Alkur does not provide site surveys, on-site service or direct end-user technical support. Requests requiring manufacturer assessment are submitted by the relevant partner.
Suppliers and business partners
We prioritise the criteria of quality, delivery reliability and regulatory compliance in procurement and external services. New suppliers pass a pre-assessment before onboarding; for critical items we apply sample approval, on-site audit where needed, and regular performance monitoring. Long-term partnerships are supported by a culture of joint development and transparent feedback.
Review and communication
The policy is reviewed by management at least once a year or upon strategic, organisational or regulatory changes. The review evaluates the achievement of quality targets, audit findings and the effectiveness of corrective actions. The current version is published on our corporate website; it is shared with all relevant suppliers, dealers and business partners.