Frequently Asked Questions

Our five trade brands belong to Alkur Kapı Sistemleri A.Ş.: ALKUR rapid PVC doors, r-tec automation and controls, NORMPANEL panels and accessories, NORMTOR sectional doors, and NORMDOCK loading systems. Each model's documents must establish its origin and manufacturing location separately; a trade brand alone does not establish where it was made.

Industrial sectional doors are designed for intensive operation in logistics, manufacturing and warehouse buildings, offering wide openings and a reinforced frame structure. Garage sectional doors are optimized for residential and light commercial use; the size scale is narrower and panel options are aesthetics-focused. Full Vision is customized for spaces where transparency is expected, such as showrooms, car galleries and control cabins, with aluminum frames and wide glass panels. For correct variant selection, evaluate frequency of use, opening size and aesthetic expectations together.

HPVC is assessed for forklift or pallet-truck passages where traffic frequency and separation between areas matter. Opening dimensions, temperature, humidity, cleaning conditions and safety equipment are considered with the product configuration. A cold-store, food or pharmaceutical site label alone does not establish suitability; required performance and equipment are confirmed with the project team.

A leveler and shelter can be assessed together at the same loading point. The leveler provides the transition between the vehicle bed and building floor; the shelter helps protect the opening around the vehicle from outdoor conditions. Check forklift plus carried load and operating conditions for leveler capacity, and vehicle and dock heights for geometry. Select the shelter separately for vehicle dimensions and the building opening. Using them together does not guarantee full sealing or compatibility with every vehicle.

The published NORMPANEL brochure specifies 40 mm thickness, a 40 kg/m³ polyurethane core, panel heights of 460/500/560/610 mm, the listed surface patterns and standard RAL 9002 colour. Other colours are on request. This does not establish two thickness families or a ready-stock SKU count; verify the exact surface, colour and dimension combination offered.

Industrial NORMTOR is specified by the offered panel, lift arrangement and motor for the opening and use case. Thermal and acoustic figures for a 40 mm panel in the NORMPANEL brochure are not performance figures for every installed NORMTOR or Full Vision door. The garage line offers residential panel and accessory options; Full Vision uses an aluminium frame and transparent infill where visibility matters. Verify each model’s dimensions and performance against its current document.

The NORMPANEL technical brochure lists 460, 500, 560 and 610 mm heights, surface patterns and standard RAL 9002 colour for its 40 mm polyurethane-core panel. Verify any FingerSafe profile option against the exact model and project. The brochure does not establish only two heights or a total of 16 SKUs; confirm the offered combination separately.

The published NORMDOCK specifications distinguish a 6,000 kg dynamic load from a 9,000 kg static load. These are not two interchangeable moving-load ratings. The forklift, carried load and operating conditions are assessed against the dynamic capacity of the quoted leveller.

No. A hinged flap rotates out, while a telescopic lip extends forwards. The brochure lists a single flap or three flaps (1+2) as separate hinged-type options. Flap count alone does not establish telescopic movement or a vehicle-height range.

The published roll-up specification lists 0.65–0.70 m/s without an inverter and up to 1.5 m/s with an inverter. The motor, controller, door dimensions and required operating speed are confirmed together for the quoted configuration; these figures do not describe every HPVC model.

FRIG and TROYA each offer 4000–5000 and 6000–7000 model groups. Choose according to clear lane width, arm configuration, operating frequency and required equipment. Use the manual for the exact quoted model; the model number is not the precise total length of the installed arm.

Measure the clear lane width, cabinet location and arm movement area first. Select the FRIG or TROYA arm configuration and safety equipment to suit those measurements. Use the model’s drawing rather than calculating arm length from its code or a fixed percentage allowance.

Swing and sliding gates have different mechanics and space requirements. Select a motor by considering the actual weight and length of each leaf, opening, mechanical resistance, duty cycle, supply and safety accessories together. r-tec series such as HITIT, HATTI, SAKA, COUPER and LINEAR must stay within their own model manuals; one series cannot be generally recommended for sloped ground or assumed compatible with another board. The authorised technical team verifies the gate geometry and motor-board pairing for the project.

The R2 technical manual documents a sliding automatic pedestrian-door mechanism with 230 V AC input, a 24 V DC / 100 W motor and maximum leaf capacities of 150 kg for one leaf or 120 kg per leaf for two. It does not establish blanket conformity for telescopic, hermetic or revolving chassis; verify the proposed configuration against its exact model documentation. The function selector's five positions are hold open, partial opening, exit only, automatic operation and hold closed.

NORMTOR Full Vision is an aluminium-framed sectional door considered for openings where visibility matters, such as galleries and showrooms. Its 17 June 2015 REV03 catalogue states a 1.3 mm aluminium-profile wall, a 3 mm plexiglass window sheet and a standard maximum size of 5000 × 6000 mm; a lower sandwich panel is a recommendation. The catalogue does not establish a double-skin performance advantage or pair every door with an r-tec 10024 motor. Confirm the chosen dimensions, infill and operator in the quoted configuration.

At minimum, the following three measurements are required for production: net opening (width × height), header (top clearance) and side jamb clearances. In addition, the interior depth (especially for the rail layout in sectional doors), floor levelness and the location of the electrical supply are important for the production and installation plan. If possible, sharing interior and exterior photos of the opening and, if applicable, the dismantling plan for the existing door speeds up the process.

The structural opening is the space between walls or columns; the sub-frame supports the door. NORMTOR industrial and roll-up HPVC forms label W/H as clear passage and ask for internal sub-frame measurements. Record the reference faces, frame status and finished floor level with the number. Frame geometry is confirmed for the project.

Use the W/H references and internal sub-frame note on the relevant NORMTOR or roll-up HPVC form. If the frame is not yet built, state the structural opening and proposed frame separately. Record headroom, left and right clearances, motor side and obstructions; do not add manufacturing allowances to the form dimensions.

Doors are made to the clear opening on the project rather than to stock sizes, so intermediate dimensions carry no extra restriction. For industrial sectional doors the reference upper limit is 8 000 mm wide by 7 000 mm high. For openings beyond that range, send us the dimensions and the solution is assessed separately. Where a wicket door is wanted in the leaf, the 840 × 1840 mm option applies to widths of 5 000 mm and under. Along with the opening, send the headroom and side clearances too, as these determine the lift type.

2,000 × 2,500 mm and 2,000 × 3,000 mm name the platform; pit width, length and depth come separately from the relevant drawing. Both drawings also show an 80 × 80 mm angle and a 50 mm cable duct. Confirm the selected model project drawing, including hinged/telescopic compatibility, before pouring concrete. Capacity references are 6,000 kg dynamic and 9,000 kg static.

The most frequent mistakes we encounter: sending the structural opening instead of the net opening, forgetting the ceiling clearance (headroom), late realization of insufficient side room, not measuring floor slope (critical for loading dock leveler), not sharing the voltage and fuse capacity of the existing electrical supply, not reporting that the opening has different widths on its inner and outer faces. If possible, on-site measurements should be double-checked with two people using a laser distance meter + tape measure; net opening and niche photos catch these errors early.

Measurement forms are on the Catalogues and Documents page and in the relevant products' document sections. Sectional doors use different forms for the lift arrangement, while Full Vision and garage doors use their relevant model forms. A dock leveller needs its pit drawing and project dimensions reviewed together. If unsure, send the product type and available dimensions; the authorised team will identify the right form and request missing mounting or usage data. An opening dimension alone is not production approval.

Your authorised project team performs the measurements and structural assessment; Alkur does not provide on-site surveys. You can send the clear opening, number of openings, door type and project location for an initial discussion. An accurate quote and production also require the mounting, lift, electrical, usage and safety details on the selected model's measurement form, completed and confirmed in writing. Overseas projects are coordinated with our export sales team.

Product type (sectional/HPVC/loading/automation), opening dimensions, quantity, place of use (warehouse, cold room, food production, etc.), desired automation and accessory set (motor, control, photocell, safety edge, etc.), project location and delivery schedule. Custom color, panel class or size requests outside the standard line must be specified separately; for export projects, country and Incoterm information is also collected before the quote.

We do not publish a price list on the site, because pricing is largely made up of project-specific items. What drives it: the door dimensions and the resulting panel count, panel thickness and insulation class, the lift type (which changes the drum and track group), the spring assembly and shaft arrangement, RAL selection and single or double-sided finish, leaf options such as windows and a wicket door, the motor class selected and the daily cycle count expected, and the extent of the safety equipment. Shipping distance and delivery terms also enter the total. Once you share the dimensions and the usage profile, a quotation is prepared through your dealer or project channel.

Cost depends on the offered HPVC door’s dimensions, curtain and frame, motor-controller pairing, safety equipment and operating conditions. The published roll-up specification gives 0.65–0.70 m/s for its non-inverter version and up to 1.5 m/s for its inverter option; the folding specification gives 0.60–0.70 m/s and up to 1.5 m/s respectively. These are not guaranteed speeds for every HPVC door or an automatic substitution of FU for I-380. Confirm the exact configuration and price in the offer.

Assess motor and control-board cost together with door mechanics, torque or force requirements, supply, limit arrangement and peak-hour cycle demand. List photocells, safety edges, warning lights and access equipment separately in the quote. Verify exact model and configuration compatibility before including batteries, solar power, number-plate recognition or arm lighting. These options are not assumed to exist on every product. Record wiring, installation and shipping scope separately when comparing offers.

The dynamic load requirement, platform size, hinged or telescopic lip, hydraulic unit and controls are assessed for the leveller. The published 6,000 kg dynamic and 9,000 kg static figures are not alternative moving-load classes. Shelter requirements and dimensions are separate inputs. Pit preparation is planned with the construction team using the selected model project-confirmed drawing.

Dealer price is the standard list price of our authorized dealers with whom we regularly do business and operates with our line-based seasonal discount policy. Project price is specifically calculated by our project team based on product quantity, technical customization and delivery conditions for one-time, large-volume special projects and tenders. Export price is worked out separately based on country, Incoterm (FCA, CIP, etc.), packaging and document package. All three price segments are managed by our sales team; as an end user, please request pricing and purchase products through our dealers, distributors or business partners. We do not sell directly to end users.

Yes. Although a standard size scale is defined for each line, project-specific custom dimensions constitute a significant part of our production. For non-standard requests, a technical approval process applies: after the dimensions, panel/profile suitability and motor selection are confirmed by engineering, the quote is finalized. For this reason, sharing custom-sized projects early in the planning phase positively affects the delivery time.

A RAL code identifies the colour requested for the offered panel or door. The reviewed NORMTOR industrial and garage documents list RAL 9002 as standard and other RAL colours on request. They do not establish six standard colours, colour-specific stock or a fixed lead time for special paint. Specify different colours for inner and outer faces or accessories separately at quotation; confirm feasibility and timing against the current model documentation.

A typical door order package includes — besides the main leaf, frame, rail, motor and control — accessories selected based on the application. The most frequently added: plexiglass or glass window (on the panel), service door (a small pedestrian door opening within a large door), photocell set (lower-level passage safety), safety edge (bottom panel pinch safety), flasher/signal light and safety lock. For NORMTOR sectional, a reference accessory list of 27 components is available; each accessory must be enumerated in package detail at the quote stage.

Stock and production requirements vary by product, model, dimensions and order date. Do not assume immediate stock delivery for panels, spare parts, motors or control boards; doors and loading systems are also planned against approved dimensions and configurations. Your sales representative confirms availability, the production plan and delivery time in writing when the order is approved.

Production time on the standard line varies depending on the model and seasonal load; a written time frame is communicated to our dealers at order confirmation. Exceptional requests such as custom color, panel class, size, and export packaging affect the time. For an exact delivery date, work with your sales representative; the sales line you can reach via the contact page is separate for domestic and export.

Cancellation or revision is assessed against the confirmed order terms and its production or procurement stage. Send changes to dimensions, colour, motor or quantity to your sales representative in writing. Changes may not be possible for products already in production or made to order; any cost and delivery impact must be confirmed. The procurement status of spare-part orders is also checked. Sending a request does not mean it has been accepted; the outcome and revised order terms are confirmed in writing.

Define the delivery rule, named place and allocation of costs and risk explicitly in each quote and contract. Under Incoterms® 2020, FCA, EXW, FOB and CIP are distinct rules; FCA Hendek is not equivalent to EXW delivery at the seller's premises. Agree the applicable rule and the packaging, carriage, insurance and customs duties with the customer in writing. Do not assume a particular delivery or document package unless it appears in the quote and contract.

The export document list depends on the destination, product, customs regime and contract. Alongside the commercial invoice and packing list, a CE declaration applies only where the product and legislation require it; A.TR may apply when goods meet the free-circulation conditions of the EU–Türkiye customs union, while EUR.1 depends on an applicable preferential-origin arrangement. A certificate of origin, EAC document or project test report is not automatically available or required for every shipment. The export team and customs broker verify the applicable documents before the order.

Check preparation against the selected model's measurement form and installation drawing. Record the opening reference surfaces, subframe condition, finished floor level, supporting structure and obstructions in the travel area. Keep the installation frame in place and verify its suitability. Qualified personnel prepare the supply and protection according to the model diagram. Resolve missing structural, dimensional or supply information before installation.

For NORMTOR installation, first check the relevant lift drawing, subframe dimensions and squareness, parts list and damage condition. Follow the manual for uprights and tracks, then panels and hinges, and the spring and cable arrangement. Recheck squareness and parallel alignment between stages. Trained technicians perform spring tensioning and balancing. Finally, record motor, limit and safety checks using the installed model's test sequence. This overview is not a standalone installation instruction for every door.

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The size confirmation form is the written record that the site measurement was verified before manufacturing began. The form is specific to the lift type: standard lift, high lift, vertical lift and following high lift each have their own sheet, because each needs a different headroom and cable drum group. Clear width and height, headroom, side clearances, motor side, window and RAL selections are all marked on it. When production starts without an approved form, a measuring error is only discovered once the panels are already made.

The sub-frame is the structural surround the door tracks are fixed to; where the site has none, it must be built before installation. Squareness must be checked carefully while the frame goes up, because on an out-of-square sub-frame the tracks will not sit parallel, track alignment drifts and the door runs with friction and imbalance. Measurements are taken from the internal face of the sub-frame. A squareness error cannot be compensated during installation, it has to be corrected at the frame stage.

Check the floor and sub-frame dimensions before installation rather than assuming the floor is level. Record level differences or misalignment found using a level, plumb line and diagonal measurements. The project technical team establishes the required preparation, and column and track alignment are checked throughout installation.

The lift arrangement is not selected by headroom alone. Measure the clear opening, side spaces, roof geometry, beams, lighting, crane runway, door weight and the selected operator and drum arrangement together. Use the relevant measurement form and model drawing for standard, high, vertical or roof-following high lift. A reference such as 400 mm on a form does not automatically establish suitability for every project; technical approval is needed before production.

The industrial high-lift form shows HR = HL + 350 mm; the vertical form shows HR = H + 350 mm. HL and door height are assessed against the selected drum’s combined limits. The FHL form also records roof angle. Motor bracket M = 300 mm on all four forms is horizontal, not extra vertical headroom for FHL.

Measure the clear opening, headroom and side room, internal track depth and obstructions below the roof together. Select standard, high or another lift arrangement from those measurements and the approved installation drawing for the offered model; there is no single minimum clearance range for every door. Insufficient headroom does not automatically call for high lift.

Panel stacking begins after the track assembly is finished, starting from the bottom panel and working upwards. Once each panel is seated, the centre and side hinges are connected and the roller holders fitted; the same step repeats up to the top panel. The hinge type used on the top panel depends on the track layout, with separate top hinges for single and double track in low headroom applications. If the panel order or hinge type is mixed up, the leaf binds inside the track, so alignment is checked as each panel goes on.

The drum group is selected by lift type and maximum door height. For standard lift, the drum family covers door heights from roughly 2440 mm up to 9750 mm in steps. High lift drums hold two limits at once: maximum door height of roughly 4800 mm to 6000 mm, with the high lift dimension between 1370 mm and 4100 mm. Vertical lift drums cover roughly 3290 mm to 8500 mm. When the door height moves into the next step, the drum changes with it; the drum code in the specification for the project dimensions is what governs.

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Cable attachment and winding depend on the selected drum code, door dimensions and lift arrangement. Incorrect winding can unbalance the door and cause serious injury. Only a trained installation team should make this adjustment, following the exact model's installation manual, drum drawing and safety procedure; do not work from a generic turn count or an estimate.

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The spring assembly is selected by considering door-leaf weight, panel type, dimensions and lift arrangement together. Spring count, shaft arrangement and balance settings can vary by model. Calculation, selection and tensioning are handled only by a trained technical team using the selected model’s installation manual and approved technical drawing. A generic spring count or number of turns must not be used; incorrect selection or adjustment carries a serious injury risk.

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Use the NORMTOR installation manual's tool list as a starting point: measurement and alignment tools, hand and power tools suited to the fasteners, two spring winding bars and electrical test equipment. The technical team completes the equipment list for the selected lift, anchors, working height and job conditions. Only trained personnel handle spring and electrical work. Having a listed tool does not by itself make the operation safe.

For each product line, the technical specification and installation guide of the relevant model is the primary reference; these documents are available in the downloadable list on the product pages. For visual confirmation, the official on-site videos provided on the product page are used. Third-party videos or general internet sources do not constitute a basis for the procedure; always proceed from the manufacturer document that matches the model one-to-one.

Plan HPVC installation from the exact roll-up or folding model's technical specification and approved drawing. Confirm the clear opening, top and side spaces, supporting structure, curtain, drive and safety devices together. Drum and curtain cutting allowances and the vision-panel dimensions depend on the model and order configuration; no single centimetre rule applies to the entire HPVC family. A trained team follows the manual for installation, electrical connections and safety tests.

Verify FU inverter supply, motor and safety connections against the current approved diagram for the offered motor-controller pairing. The local FU manual describes soft start and stop, but its switch descriptions conflict between pages; a generic trimpot, DIP or terminal setting is therefore not a commissioning instruction. Qualified personnel must use the exact model and revision document for wiring and commissioning.

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The industrial-door motor's phase, voltage, power and control board depend on the door size, mass, duty and the exact motor technical document. I-380 is a controller for specified three-phase arrangements; it is not the standard board for every three-phase door. An authorised electrician verifies supply, protection, phase sequence and safety wiring against the exact motor-board combination's diagram.

Determine motor and controller supply, protection, cable size and earthing from the current wiring diagram for the exact offered model and the site electrical design. One fuse or cable size cannot be specified for all single- or three-phase doors; an HPVC setup using FU cannot be assumed to take a generic 380 V supply. Qualified electrical personnel must make and verify the connections.

Share the indoor and outdoor temperatures, humidity, traffic frequency, opening dimensions and required separation with the project team. The roll-up specification alone does not establish cold-room insulation performance or heated equipment options; the required configuration and suitability are verified at quotation stage.

Design the barrier foundation for the offered model's approved anchor plan, arm arrangement, ground capacity and site conditions. Prepare the supply and any loop-detector infrastructure according to the model wiring diagram. One base depth, footprint or concrete curing period cannot be applied to every barrier; the structural and installation teams confirm on site that the foundation is ready for mounting.

Determine the dock leveller pit and anchors from the offered leveller's approved manufacturer pit drawing and the building's structural and drainage plans. The platform catalogue size alone does not determine the pit width or depth. An authorised team makes the hydraulic and electrical connections according to the exact model diagram and checks level, operation and safety at commissioning.

Automatic pedestrian doors operate with a fixed aluminum chassis profile that holds the top rail. The chassis is fixed under the header or on the ceiling with suitable anchors; the gap between the two skins is planned to be sufficient for leaf movement. Electrical infrastructure typically requires 230 V phase/neutral/ground and a hidden cable passage next to the R2 control board housing on the door. Cables for the sensor (radar or active infrared) and photocell are pulled during installation; having a ready cable conduit on-site shortens installation time.

Spring balancing, hydraulic adjustment and automation parameters are handled only by a trained technical team following the installed model’s installation and commissioning instructions. The mechanical arrangement, motor-controller combination and installed safety equipment are verified together. Settings are not derived from a specification’s general product description or guesswork; the model manual and approved drawing are the references. Record the check results, document/revision used and unresolved findings in the commissioning record.

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Prepare the record against the installed model’s manual and test procedures. Include dealer/technical team, date, motor-controller-receiver identity and revision, document used, function checked and observed result. Limit, safety, remote and manual-operation tests are recorded only for installed equipment; the same list does not apply to every door. Also record resolved and open findings, manuals delivered and user instruction. This record is not a declaration of conformity; warranty and maintenance scope follow the relevant document/contract.

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The timing and scope of checks after installation follow the supplied model’s manual and commissioning record; one 24-hour or first-week schedule does not apply to every door. If new friction, noise, vibration, leakage or an alarm appears, stop use safely and inform the installing dealer or technical team. Connection torque, spring/cable balance, photocells and any hydraulic checks are handled only by the authorised team according to the model instructions. Record the results and unresolved findings in the handover or maintenance record.

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Set the maintenance interval from the delivered model’s operating and maintenance manual, duty profile and site conditions; a single annual or six-month schedule is not established for every industrial door. A qualified team checks mechanical connections, springs and cables, tracks and rollers, seals, the motor and controller, and installed safety devices according to that model’s manual.

The first contact is the installing dealer or partner. Record motor, controller and receiver labels; code/LED and operating stage; affected commands, onset and last intervention together. Do not include private access details in a fault example. The dealer’s technician performs the initial manual-based checks; unresolved product assessment is submitted to the manufacturer by the dealer, distributor or partner. Alkur does not provide site surveys, on-site service or direct end-user technical support.

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The standard manufacturer warranty covers manufacturing and material defects, and its duration varies by contract and product line. Typical exclusions: third-party parts/installation not approved by the manufacturer, disabling safety components, loads outside the user guide, impact damage and disasters. Warranty claims are always handled through the relevant dealer, distributor or business partner channel; direct end-user requests are not accepted.

Provide the door, motor or controller model and serial number, any revision and commissioning date. The part name, its position in the assembly and label or photograph help identify it. Similar appearance or dimensions do not prove compatibility; the dealer or technical team verifies the part against the selected model’s documents. An unapproved substitution may affect safety and conformity; warranty coverage is assessed under the applicable document and contract.

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Build the maintenance checklist from the door and operator manuals. Where applicable, inspect springs and cables, tracks, hinges, seals, panels, operator, controller, photocells and emergency-stop function; lubricate components or check gearbox oil only when the manual calls for it. For a dock leveller, inspect hydraulic and lip components under its own service instructions. Record checks, findings and actions in the authorised service record.

Warranty exclusions are assessed under the product’s warranty document and contract. Unapproved parts or intervention, disabled safety equipment, use outside the manual, impact, environmental damage or unsuitable electrical supply may be relevant; they do not automatically lead to the same outcome for every product. Required maintenance intervals follow the model instructions, rather than a universal annual rule. The dealer or partner submits the fault record and documents for manufacturer assessment.

Warranty scope and duration come from the offer, contract and warranty document for the exact product; one term cannot be applied to every motor, panel, hydraulic component or wear part. The NORMTOR specification lists 15,000 cycles as the standard torsion-spring rating and 25,000/50,000/100,000 cycles as options. These are component cycle ratings, not warranty periods or the installed door’s life in years.

Before requesting service, an authorised technical team can perform the safe external checks allowed by the model guide: record the fault code, look for an obstruction, and check the remote battery or cleanliness of the photocell lens. Do not assume dirty photocells cause most faults. Opening electrical panels, bypassing safety circuits or using manual release belongs only to trained personnel following the exact procedure. Refer unresolved faults through the dealer or service channel for manufacturer assessment.

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No. The LUVI/R2 manual identifies o5/05 as the radar circuit, o8/08 as the photocell circuit and 10 as an encoder warning. The Turkish G24 document describes LEDs and movement symptoms rather than a numerical fault table. In the GIGA Sedo sheet, 0500, 0600 and 0610 are menu numbers. Identify the controller, displayed code and operating stage first; another controller’s code table cannot establish which part needs replacing.

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Sectional-door spring replacement carries a serious injury risk because of stored mechanical energy. Only a trained installation or service team should perform it, using the installation manual and approved technical drawing for the selected door and spring assembly. Securing the door, selecting the spring and the replacement sequence cannot be based on one position or turn count for all models. After replacement, balance and the installed safety functions are verified in the model’s test sequence. Part compatibility and warranty coverage follow the applicable documents and contract.

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Record the damage location and size, panel or door model and any impact event from a safe distance. Stop use and inform the dealer or technical team if deformation, connection damage, exposed filling or affected movement is present. Repair or replacement is assessed against the selected panel and door documents; one paint or touch-up kit does not apply to every surface defect, nor one parts list to every deformation. If manufacturer assessment is needed, the dealer, distributor or partner forwards photographs and model details. Movement and safety functions are verified after the work according to the model instructions.

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An authorised technician should inspect sectional-door cables and chains at the intervals specified in the exact model's maintenance manual. If broken wires, crushing, corrosion, slackness or abnormal noise are found, stop the door safely and assess it. Do not apply an undocumented 10,000–15,000-cycle replacement threshold or a twice-yearly rule to every door; replace parts according to the door mechanism and manufacturer instructions. Untrained personnel must not work on cables or springs.

Record the damage location and extent, door model and last incident from a safe distance. Stop use if curtain damage affects movement or safety operation. The dealer's technical team assesses the curtain, edge or guide assembly and travel using the model documentation to determine repair or replacement scope. A generic patch kit, material weight or damage threshold does not apply to every HPVC door. After the work, check movement and installed safety equipment and record the result in the maintenance log.

At seasonal changes, assess seals, mechanical parts, motor/controller ventilation and safety sensors using the delivered product’s instructions. Confirm checks and equipment for freezing or condensation conditions with the project team; do not assume every HPVC door has heated seals or heating elements. The installing dealer or authorised technical team sets the maintenance plan.

Motor selection is based on door weight, opening size, daily operating cycle count (cycles/day), environmental conditions (dust, moisture, temperature) and the desired additional safety/control functions. Our dealers recommend a compatible motor and control with the door option at the quote stage. When adding or replacing a motor on an existing door, sharing the model information from the door label and the existing electrical supply is mandatory for correct selection.

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r-tec is the separate commercial brand for automation and electronic control products within Alkur Kapı Sistemleri A.Ş. It covers product families of automatic doors (pedestrian), industrial and garage door operators, garden automation (sliding + swing), barrier systems, control boards and accessories, and EV chargers. It can be offered from a single source together with door and loading projects; marketing-focused broad content and product archives are published at r-tec.com.tr. On this site, the technical summary of each r-tec model is listed on its product page.

First check the board or operator supply safely and record any display fault code; a remote does not necessarily show controller codes. Assess the remote battery, receiver pairing, photocell and safety inputs using the safe user checks in the exact model guide. Fuse, electrical, software or factory-reset work belongs to authorised technical personnel after the cause is identified. If the fault persists, contact the dealer or service channel.

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A barrier controls vehicle access, while a charger manages the charging connection. They can be part of the same car park project, but that does not prove direct communication or ready-made shared software compatibility. Record access authorization, vehicle detection, electrical capacity and management needs separately. The dealer or partner verifies integration scope against the documentation for the proposed devices and control system.

Duty cycle and cycles/hour are not the same thing. Duty cycle describes how long the motor may remain under load within the manufacturer's stated time window; cycles/hour is the number of complete opening-and-closing cycles expected from the actual door in one hour. There is no universal Class 1-5 scale that applies to every motor: each model is assessed against the torque, operating-duty and thermal limits in its own technical manual. For correct selection, share the peak-hour cycle count and measured cycle time together with the door weight and dimensions, rather than only a daily average.

A single- or three-phase motor cannot be chosen from opening size or supply label alone. Assess door mass, duty, motor torque and power limits, and site electrical infrastructure against the exact model documents. The FU controller manual documents a 220 V input and 3 × 230 V motor output; this does not establish compatibility with every motor. An authorised engineer confirms the motor, drive and safety-equipment pairing.

The FU controller provides soft start and stop in a documented FU-motor pairing. The published roll-up and folding HPVC specifications describe inverter and non-inverter options separately; FU or equivalent soft-start behaviour is not mandatory for every HPVC door. Select the motor, controller and commissioning settings from the current approved document for the exact model; the conflicting switch descriptions in the FU manual do not support a universal setting instruction here.

Match photocell supply and NO/NC contacts using both the sensor and control-board diagrams. The IR20 sheet shows 12–24 V DC and NO/NC contacts. In the G24 TR manual, photocell 1 stops and reopens the door on a closing obstruction; photocell 2 stops opening, which resumes when the obstruction clears. G24's 24 V DC warning-light output does not establish compatibility with lamps of another voltage. Do not transfer these behaviors to other boards. Qualified technicians install and test safety circuits.

The published r-tec hand-sensor PDF identifies red +24 V, black −24 V, white COM and yellow NO wires for the arrangement shown. It points to the control-board trimpot for sensitivity adjustment; it does not establish universal wire colours, range or adjustment for every hand sensor. The authorised technical team matches the installed sensor and controller to their wiring diagrams and carries out electrical work with the supply safely isolated. This activation contact requests opening; it is not a substitute for a safety photocell.

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Touch-free opening can use a hand sensor, radar or active infrared sensor, or a vehicle loop detector; remotes and keypads provide controlled access. Select the device for pedestrian or vehicle traffic, the control board's inputs, supply and safety arrangement. Do not assume several triggers can be wired in parallel on every board; verify the exact model wiring diagram.

A loop detector can sense a vehicle through a coil set into the ground and send an input signal to a compatible controller. Whether it is needed for automatic passage or closing safety depends on the barrier model, traffic layout, risk assessment and other safety sensors; it is not universally standard in busy car parks or unnecessary at low-traffic entrances. A specialist follows the detector manual for coil size, turns and sensitivity.

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The WCU-22 fixed wallbox manual lists a maximum of 22 kW at 400 V three-phase/32 A; the WCU-11 Portable technical table lists a maximum of 11 kW at 400 V three-phase/16 A. Another WCU-11 installation table is headed 22 kW, so confirm connector, adapter and protection details against a corrected current model document. Vehicle compatibility, electrical installation and charging time depend on the car and site; these power ratings do not establish a fixed 4–8 hour result.

OCPP is an open protocol between a charging station and management platform; load management plans the electrical demand of multiple chargers within a site's limits. The reviewed WCU-22 Wallbox technical table lists optional Modbus RTU, LoRa, Ethernet and RS485, but does not explicitly confirm OCPP or dynamic load management for this model. If those functions are required, verify the device revision, software, metering and infrastructure against current manufacturer documentation.

Set travel limits and force according to the selected garden-gate motor and controller manuals. Mechanical or electronic limits, movement geometry and safety sensors vary by model; no single learning, trimpot or obstruction-test procedure applies to every product. A trained installation team performs the measurements and verification required for entrapment safety under the applicable standard; users should not raise force by guesswork or bypass safety devices.

Technical support for our business partners

If outage operation or solar supply is needed, verify battery connection and charging for the selected motor and controller in their current manuals. The local battery-kit manual describes the battery as optional for the arrangement shown; that document alone does not establish battery or solar compatibility for every HITIT, HATTI, SAKA, COUPER, barrier or large industrial door. Size the battery and site solar system for the offered configuration.

A license plate recognition system can send an authorised-vehicle decision from its camera to a compatible barrier or gate controller input. Confirm whether integration is possible, and the NO/NC contact, relay timing, network/software and data-protection requirements, in both systems' documents. Do not assume every r-tec barrier board is ready for every LPR product. The authorised project team evaluates the installation and safety arrangement.

The GATE 24 manual defines separate operating types for 24 V DC sliding and swing gates, barriers and sectional doors. BT2 selects the motor type, and the D4 LED pattern identifies the selected type. A second motor needs the appropriate additional driver card. The manual does not document an LCD, five preset motor pairings or universal replacement compatibility with other brands' boards. An authorised technician must follow the wiring diagram for the exact motor and board when connecting and learning limits.

Conformity documents that can be published are provided in the downloadable-file list on the relevant product page. The document's own validity date, scope and revision are always authoritative; its presence on a web page is not by itself a currency guarantee. For formal processes such as tenders or contracts, we recommend confirming the latest applicable version for the proposed product configuration with our sales team.

No. Alkur Kapı Sistemleri is a manufacturer operating exclusively on a business-to-business (B2B) basis. All sales, supply and after-sales processes are handled through our dealers, distributors and business partners. We do not sell products or provide services or technical support directly to end users. For product purchases, please contact our dealers, distributors or business partners in your area. For service or support relating to an existing product, please contact the partner dealer who carried out the installation first. If that channel cannot provide support, please contact our dealers, distributors or business partners in your city, district, region or country. Requests requiring manufacturer assessment are submitted to us by your dealer, distributor or business partner.

In cases that cannot be resolved by your authorized technician and require engineering analysis or factory approval — for example, replacing a set manufactured in special dimensions, repair under warranty, manufacturing-related conformity requests — the request is forwarded to Alkur through the dealer, distributor or business partner. Our manufacturer technical service only handles products delivered to us; it prioritizes requests that come with fault history, label information and visual evidence.

Technical support for our business partners

EN 13241 is the product standard for industrial, commercial and garage doors and is used when declaring the relevant performance characteristics. The independent SP report available to us records Class 3 wind-load resistance under EN 12424 and Class 2 air permeability under EN 12426 for one specific NORMTOR industrial-door specimen measuring 6,040 × 3,500 mm with eight reinforcements. The result cannot automatically be extended to garage or Full Vision series, other dimensions, or water, thermal and acoustic performance; the declaration and technical documentation for the proposed configuration must be verified project by project.

The percentage is the domestic-contribution rate recorded only for the product named in the certificate and its stated validity period. Archived SATSO / TOBB record 20221188100201 states 100% for AUTOMATIC DOOR during 8 September 2022–8 September 2023; the NORMTOR record states 64.57% for SECTIONAL DOOR-PANEL (INDUSTRIAL-GARAGE) during 7 September 2023–7 September 2024. Both copies have expired, and their rates do not automatically carry over to the current product family. The current certificate and rate for the exact product proposed are verified separately.

EAC requirements are verified before contract according to the destination market, product category and exact configuration proposed. The two copies published on this site, records 71526 and 71528, are expired archive declarations for NORMTOR-branded power-operated doors, dated 13 April 2017–12 April 2020. The legacy filename for 71528 containing HPVC does not establish HPVC scope. For a current Eurasian project, a valid EAC document matching the proposed product and configuration is verified separately before contract.

The export document list depends on the destination, product, customs regime and contract. Alongside the commercial invoice and packing list, a CE declaration applies only where the product and legislation require it; A.TR may apply when goods meet the free-circulation conditions of the EU–Türkiye customs union, while EUR.1 depends on an applicable preferential-origin arrangement. A certificate of origin, EAC document or project test report is not automatically available or required for every shipment. The export team and customs broker verify the applicable documents before the order.

We do not share our dealer and project references with third parties without written permission and a contract. Reference sharing for some of our projects is conveyed only in special meetings opened for the relevant customer, within the framework of an NDA or the customer's written approval. We do not produce anonymous "sector + region" examples for the purpose of providing industry information; this practice is both problematic in terms of competitive analysis and could be considered implicit promotion of the customer, so it is not our ethical preference. If you need a sectoral parity example for your new tender file, you can open an individual meeting with our project team.

For a partnership discussion, share your company’s field of activity, region, current product portfolio and installation/service capacity through the contact page. Product lines, technical staff, regional arrangements and commercial terms are discussed together. The site has no separate dealership application portal; submitting information is not automatic authorisation or contract approval. Training, product documents and commercial support are defined for the agreed partnership.

ISO 45001 is the international standard for the occupational health and safety (OHS) management system and defines risk assessment, procedures and continuous improvement processes related to employee safety in the workplace. Alkur Kapı Sistemleri's Hendek/Sakarya manufacturing plant is certified to the ISO 45001 standard; this means that we have passed an authorized body audit for the safety of employees at the factory. The validity date and certificate number are on the document itself; the current version is published on the certificates page.

ISO 9001 is a quality management system standard. Alkur Kapı Sistemleri's current ISO 9001 certificate can be submitted as evidence of the management system for the named organisation, scope and validity period. It does not alone prove every product's performance or conformity, or satisfy every tender condition. Check the tender's required scope, accreditation and dates separately.

EU Machinery Regulation (EU) 2023/1230 generally applies from 20 January 2027 and replaces Machinery Directive 2006/42/EC; some provisions apply on other dates. Whether an industrial door or automation product falls within its scope, and which obligations apply, must be assessed for the exact product and delivered configuration. For EU projects, verify current conformity documentation and the relevant date with the authorised sales and technical teams before quotation or delivery.

Warranty coverage, duration and claim route depend on the product contract, warranty document and applicable law. Charges for maintenance, adjustments or faults caused by use also depend on those terms; Turkish consumer-protection law No. 6502 does not automatically govern a B2B contract. Claims pass through the dealer and authorised service channel; our manufacturer technical service examines only products sent to it.

EN 12424 classifies a door's resistance to wind load. In the SP report available to us, a NORMTOR industrial-door specimen measuring 6,040 × 3,500 mm with eight reinforcements achieved Class 3; no visible deformation was recorded at 963 Pa and the panels folded at approximately 1,050 Pa. This value belongs to the tested specimen and installation conditions. For open terrain, coastal or high-altitude projects, the required class must be specified by evaluating the opening, facade load, anchors and supporting structure together, and the declared performance of the proposed configuration must be verified separately.

If the operator runs but the door leaf does not rise, drive transfer, manual release, spring/cable balance or mechanical binding may be involved. Do not force the door; record a visible obstruction and any fault indication from a safe position. If a spring or cable is suspect, do not try to raise the door by hand. Trained service should inspect it against the exact operator and door manuals.

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Possible causes: limit switch drift, faulty photocell or safety edge trigger, loss of door weight balance (loss of spring tension), control board error code. Initial intervention: check whether there is dust or spider web on the photocell line and clean the lens, remove obstacles in front of the door, read the warning LED or error code on the control board and match it with the guide. Limit switch or spring balance settings should not be changed on-site — settings outside the model guide disturb safety and balance.

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Crooked closing can involve a cable, spring balance, track alignment or roller assembly. Stop the door; if a cable appears slack or damaged, stay clear of the leaf and do not run it again. Whether one or both sides need parts cannot be generalised without measurement and balance calculation; qualified service decides.

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New or increasing noise may come from hinge or roller wear, a loose fixing, track friction or the drive. Record the sound and travel direction and observe any visible damage from outside the mechanism. Do not apply oil indiscriminately inside tracks or to the gearbox; qualified personnel use the model maintenance guide for lubrication points, lubricant and fixing torque.

Poor balance or unusual heaviness, a sudden metallic sound in travel, or a visible break or gap in a spring warrants inspection of the spring assembly. An oil mark alone is not evidence of spring failure. Stop the door, secure the opening and call trained service; users must not work on torsion springs or cables.

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A cable leaving the pulley groove, broken strands, pulley corrosion or bearing seizure are possible causes; the visible symptom alone is not a diagnosis. Stop the door safely and observe the cable or pulley only from a safe distance; do not force the door closed for inspection. If cable damage or displacement is suspected, do not move the door manually or stand beneath it. The installing dealer or authorised service team should assess it according to the model manual.

Technical support for our business partners

If a high-speed PVC curtain has left its side guide, an impact, guide damage or a curtain connection may be involved. Stop the door and record photos of the impact and damage; do not force the curtain down by hand or with an assumed crank. Re-seating or a breakaway reset is performed by trained personnel only if the exact HPVC model manual describes it.

Technical support for our business partners

If an HPVC door slows down, stop operation safely and record the model and controller fault indication. Qualified personnel should check the supply, mechanical drag, curtain movement and motor-controller pairing against the model manual. Do not restart based on touching the motor or a generic waiting period, and do not guess at FU settings on site.

Technical support for our business partners

Failure to close automatically may involve continuous sensor detection, a hold-open mode or a model-specific timer setting. Safely remove any visible obstruction and record the mode and fault indication; never bypass the photocell. There is no universal 5–30-second setting for every HPVC door. Qualified personnel follow the exact controller guide for adjustment.

Interpret an FU controller warning from the indicator and fault table in the exact model manual. The FU technical sheet we reviewed does not provide a universal fault-code list or a one-minute power-cycle procedure. Record the code and product label; leave wiring, fuses and parameter work to qualified personnel. Do not restart until the cause is resolved.

Technical support for our business partners

Separate hold-open mode, objects in the detection zone and sensor or cable problems. Record the selector position, which side triggers the door and any displayed code. For LUVI/R2 o5/05, the manual identifies continuous radar activation, sensitivity and viewing angle as checks. The dealer’s technician examines the radar settings and circuit for this model; a door staying open does not alone justify replacing the sensor. Another sensor’s adjustment method or safety function must not be assumed.

On LUVI/R2, the controller display shows the code and the LEDs on the right of the function selector identify the affected area. Record the LED label, display code and door behaviour together. The manual treats clearing a selector LED, clearing a display code and restoring factory settings as separate operations. A technician can clear a resolved display warning by holding P2 (ESCAPE) for 3 seconds; this does not repair the fault or restore factory settings.

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Leakage around a hermetic door can involve seal wear, leaf-frame alignment or installation details. Photograph visible tears or gaps and clean only as the manufacturer maintenance guide permits. Replacement material and sealing verification depend on the exact door and project requirements; a generic seal change does not guarantee hygiene or temperature performance.

If a FRIG / TROYA barrier arm does not rise, first record a visible obstruction, fault indication and product label. Supply, safety inputs, motor and mechanical transfer are possible factors; users should not work on fuses, terminals, belts or the lock. Trained personnel use only the exact model manual for safe manual release and fault work.

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If a loop detector misses vehicles, its coil, connections, supply or chosen sensitivity may be involved. Record any detect indicator and how it behaves as a vehicle passes. Rather than increasing sensitivity by guesswork or rewinding a road loop, a technician measures and adjusts the circuit using the exact detector manual.

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If some or all TROYA arm LEDs are dark, record the pattern, arm movement and product label. Qualified personnel assess LED supply, wiring or module faults against the model diagram. Do not substitute a flasher or LED strip until its voltage and terminals are confirmed from the exact documentation.

Reduced remote range can involve the remote battery, receiver or antenna, or local radio interference. Replace a battery only with the type stated on that remote and record whether several remotes are affected. Do not assume every model uses an A23 or CR2032 cell, has frequency drift, or loses every pairing after a reset; follow the exact pairing guide.

Stop use if the door passes its limit. The 220-K/HITIT 1000 table points to switch direction/connection; the Turkish G24 document to whether mechanical limits are enabled in the relevant mode. Record which direction fails to stop and the limit indication. The dealer’s technician checks limit type, actuator, cable and controller input against the correct diagram. No universal learning or DIP procedure applies; stopping and safety operation are verified in both directions after correction.

Technical support for our business partners

If a garden gate stops or reverses too late against an obstruction, stop using it. Force limits, leaf weight, friction and safety devices must be assessed together; users should not guess at a trimpot or speed setting. A trained installation team follows the selected motor and controller manuals and repeats the applicable safety measurements.

Technical support for our business partners

If a battery-backed installation does not operate during an outage, qualified personnel should inspect the battery connection, charge state, protection and controller indicators using that model’s manual. These product documents do not establish a universal 3–5 year battery life or one voltage threshold; replacement depends on measurements of the exact battery and charging system and the manufacturer’s instructions.

If a dock leveller lip does not lower, its linkage, hinge motion, control or hydraulic circuit may be involved. Stop using the leveller and secure the loading area; record a visible obstruction or leak and the product label. Do not force the lip or ask users to test a valve or terminal. Qualified personnel diagnose against the selected leveller and hydraulic-unit manuals.

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If a dock leveller leaks oil, stop using it, secure the area against slips and photograph the leak from a safe position. Sight alone cannot establish whether a hose, cylinder, connection or hydraulic unit has failed. Tightening nuts or replacing seals on a pressurised circuit belongs only to qualified hydraulic service following the model procedure.

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If a leveller platform loses level by itself, its hydraulic or mechanical support needs assessment. Do not load it or stand beneath it; document the position change and contact qualified service. A general 24-hour holding test or bolt-tightening instruction has not been verified for every model; follow the selected leveller manual.

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The I-380 English manual associates flashing red with phase sequence and steady red with an unresolved fault condition. These indications are different; the 380A D30/D31/C78 table also does not apply to I-380. Record whether the light is steady or flashing and the motor/controller labels. Only authorised electrical personnel check phase sequence, phase loss and supply against the exact model diagram; users do not swap phases or bridge protection.

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If speed or stopping changes on a door using FU, stop operation safely and record the model, controller revision and displayed fault. Qualified personnel should check the supply, mechanical drag and motor-controller pairing. Because the local FU manual does not describe its trimpot and switch functions consistently, do not try a generic “one-eighth turn” or DIP adjustment; verify settings only against an approved exact-model diagram.

Technical support for our business partners

If a GIGA Sedo unit shows a display or indicator warning, record the visible message, product label and door behaviour. The linked technical PDF does not confirm specific LCD fault messages, an event-history menu or an RS485 remote-diagnosis procedure. Only trained service should check supply, safety and control connections against the current product manual; do not open the board or clear a warning to conceal it.

Technical support for our business partners

If a fuse blows on the GATE 24 board, disconnect power and stop using the system. An authorised technician must measure and inspect the motor, accessory, supply and cable connections against the manual; this symptom alone does not identify a failed part or a definite cause. Do not change the fuse rating, bypass safety connections or restart the system before the cause is resolved.

Technical support for our business partners

Record whether it stops during learning or normal operation, the direction, code and any visible mechanical obstruction. The Turkish G24 manual lists motor power, slowdown/speed settings and mechanical resistance as different possibilities; increasing T1 is not the single solution. The dealer’s technician checks mechanical movement, safety inputs and motor-controller pairing. Parameters are adjusted only within the model’s limits and safety functions are verified afterwards.

Technical support for our business partners

Stop use and record the requested command and actual direction. The 220-K/HITIT 1000 table points to motor direction; the G24 document describes direction settings for its own modes. The technician first identifies the motor, controller, mode and limit type, then checks direction and limit connections against that model’s diagram with power safely isolated. There is no universal DIP switch or conductor-swapping procedure. Limit and safety responses are tested after correction.

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The Turkish G24 manual identifies D3 as the processor indicator and lists a protection state as a possible cause. Other LEDs being lit does not establish that all supplies and the processor are healthy. The technician checks controller revision, supply, fuse and connected loads against the model’s diagram; a controlled restart is only performed under the manual’s conditions. If the problem persists, the dealer requests manufacturer assessment. D3 being dark alone does not establish a need for board replacement.

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The I-380 English manual identifies an earth connection in place of neutral as one possible cause, not the definite cause of every green-LED condition. The technician checks neutral/supply, STOP and safety status, button assembly and socket against the correct model diagram. Protective earth is not a working neutral. Connections and electrical measurements are handled only by authorised personnel; users do not swap conductors. Record LED status and which commands fail.

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The I-380 English manual calls for checking the STOP indication and lists safety switches, manual motor mode, an inserted hand crank and thermal protection as possibilities. A supply LED alone does not mean the motor is ready. The dealer’s technician checks installed equipment and the STOP circuit against the model diagram. Users can record the failed command and externally visible condition. Bridging safety, forcing a mechanical lock or disabling protection is not a solution.

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Stop repeated movement attempts rather than forcing the system. The I-380 English manual calls for checking the motor output and supply conductors for this symptom. The dealer’s authorised electrical team measures controller output, motor circuit and suitable supply against the model diagram; mechanical load is also assessed. Sound alone cannot establish phase loss, capacitor or board failure. Record the motor label, sound and triggering command; users do not measure live terminals.

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The LUVI/R2 manual lists o1/o2 for obstruction during movement, o3 for overcurrent protection, o4 for the push button, o5 radar, o6 mechanical obstruction, o7 low battery, o8 photocell and o9 low mains voltage. Code 10 concerns the encoder, 11 prolonged overcurrent protection and St service time. For a persistent 1–2–3 sequence, the manual points to the leaf guide and tension wheel; for a flashing 1 alone, the function selector connection. Technicians assess the indication, operating stage and mechanics together; similar numbers in the settings menu are not fault codes.

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If an R2 automatic door repeatedly relearns at the closing end, first check for mechanical binding and sensor or limit behaviour. The R2 guide describes reducing the C4 push-force parameter and relearning limits for this specific symptom; it is not a general force-adjustment rule. Only trained personnel should change the parameter after resolving causes, staying within the guide limits and repeating safety tests.

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If chain noise increases on a PULL garage operator, record when and how often it occurs, where it comes from and the product label. Qualified personnel assess chain tension, rail and fixings using the exact PULL model manual; a slack chain is not assumed to be the only or most common cause. Users should not tighten moving-mechanism nuts by guesswork or keep forcing a noisy door.

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If the wall button works but the remote does not, the battery, pairing, receiver, antenna or operating mode may need review; the fault need not be in the remote alone. Check the battery type stated on the device and record how many remotes are affected. Qualified personnel follow the exact PULL operator and receiver manuals for pairing or reset.

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The Turkish G24 manual separates swing, barrier, sliding and sectional modes. Page 4 describes D4 as steady for swing, off for barrier, regularly flashing for sliding and rapidly flashing for sectional. Page 7 calls the swing indicator “LED 5”, an internal naming discrepancy. The technician verifies controller revision and motor pairing rather than changing modes on an assumption. BT1 limit programming is not used in barrier mode; the commissioning sequence of another mode must not be transferred to it.

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The ROLLING manual distinguishes standard and common receiver modes. Standard mode uses the same company and remote code; common mode allows different remote codes with the same company code to be enrolled separately, using the same button position. First identify FIX or ROLLING, plug-in or wired variant, and the current mode. Changing mode erases enrolled remotes; deleting all records does not allow another company’s remotes. The authorised team plans re-enrolment before following the receiver’s manual.

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The manufacturer's TR-LOCK keypad technical PDF is available in the document library; match the device model and revision to that guide. Only the authorised installation team should change the access code using the documented procedure and verify secure replacement of default access at handover. This public FAQ does not publish the access code or step-by-step credential changes.

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The A-FLA 230-24 manufacturer guide shows alternative inputs of 24 V AC/DC or 220 V AC. It expressly says not to connect 24 V AC/DC and 220 V AC to the board at the same time. Do not energise the unit until its label and wiring diagram are confirmed; only a qualified electrician should connect it.

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Photocell wiring depends on the model. The IR20 manual specifies 12–24 V DC supply, NO/NC contacts and up to two transmitter-receiver pairs per board; the MF-A and BT180 sheets specify a 15 m range for their respective models. The BT180 transmitter is battery powered. These values do not apply to every r-tec photocell. Verify the control-board input and obstacle behaviour against that board's diagram; GATE 24, for example, has separate photocell inputs for closing and opening.

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In the IR20 manual, the green ENERGY LED indicates supply and the red IR1/IR2 LEDs identify the two sensor pairs. Do not apply this indicator arrangement to other photocell models. An authorised technician should check power and wiring, then transmitter-receiver alignment, against the exact model manual; an LED colour alone does not establish the fault cause.

The IR20 board adjusts distance sensitivity with a potentiometer and can connect two transmitter-receiver pairs. Its manual gives no universal potentiometer position or range for every site. An authorised technician must set it for the installed model and wiring diagram, then test the safety function with each sensor pair.

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First distinguish detection from a fault: note an obstruction in the beam, a displaced sensor or visible damage. The technician checks alignment, cable, supply and controller input against the model’s documentation. On LUVI/R2, o8/08 concerns the photocell circuit; after resolving the cause, holding P2 (ESCAPE) for 3 seconds can clear the display warning. This does not repair the photocell, restore factory settings or apply to other controllers. A safety input must not be bridged to make the door close.

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o8/08 concerns the photocell circuit. The LUVI manual also lists sensors not seeing each other and cable damage; the code alone does not prove a failed photocell. Record any visible obstruction in the beam and the door’s behaviour. The dealer’s technician checks sensor alignment, cable and input operation against the model’s manual. Safety operation is tested after resolving the cause; clearing the warning is not a repair.

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Code 10 is an encoder warning, not proof of motor failure. The LUVI manual also explains that mechanical obstruction preventing motor movement during relearning can produce it, alongside encoder or cable faults. Record the movement stage at which the code appears. The dealer’s technician checks leaf movement, mechanical installation and the encoder circuit together. Replacing the motor or repeatedly relearning limits is not a solution without identifying the cause.

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According to the LUVI manual, code 11 protects the system when excessive current lasts longer than 5 seconds. It does not identify a failed part on its own. Stop repeated movement attempts and record the code, direction, obstruction or unusual sound. The dealer’s technician assesses mechanical load, motor and control/supply condition against the model’s documentation. Increasing force or resetting protection to continue use without resolving the cause is not a solution.

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In the LUVI/R2 manual, St means “service time”. It does not on its own indicate a failed motor or controller. Record the last maintenance date and any other codes; the dealer’s technician plans the required checks against the model’s maintenance instructions. Clearing the display does not mean maintenance has been performed. This indication does not establish a universal maintenance interval or cycle count for other products.

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Matching frequency alone does not establish compatibility. RF-433 FIX and ROLLING are different receiver/coding types; company code and receiver mode also matter for ROLLING. Compare remote and receiver labels, whether an existing remote works, and the button used. The dealer’s technician verifies compatibility against the correct model manual. Randomly clearing the receiver or changing mode can also affect remotes that currently work.

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Only a person authorised to manage the system performs this procedure on a verified RF-433 FIX receiver. Press the learning button and release it when the red LED lights. Hold the remote button to be enrolled, then release it when the receiver LED goes out. Repeat for each remote. The FIX manual specifies no fixed hold time. The ROLLING flashing-LED step is not used for FIX; identify the receiver before starting.

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The authorised person first verifies the company code and standard/common mode compatibility. Press the learning button and release it when the red LED lights. Hold the remote button to be enrolled and release it when the receiver LED starts flashing. Use the remote after the LED goes out. Standard mode requires the same company/remote code; common mode allows different codes within the same company code using the same button position. This sequence differs from FIX enrolment.

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No; the documented procedure deletes all records. The authorised person plans re-enrolment first. On FIX, hold the learning button, release when the steady LED starts flashing, and wait for it to go out. On ROLLING, hold while the LED lights, goes out and lights again; release on the second illumination, then wait for the 20-second illumination to end. ROLLING’s company-code association remains. These manuals do not describe single-record deletion; the two LED sequences must not be confused.

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Switching between standard and common modes deletes the previous mode’s remote records. Deleting all records does not remove the receiver’s association with the company code used for its first enrolment; another company’s remote may be rejected even if it is the same type. The common-mode DIP number differs between plug-in and wired receivers. The authorised team verifies the variant and impact on records before following its manual. ROLLING common-mode procedures must not be applied to FIX.

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The manufacturer’s procedure confirmation of 8 October 2026 states that, on the current PULL1000, the remote’s open/close button is held until the display text starts flashing, indicating communication. This confirmation is a separate source from the Turkish manual’s single press and the English manual’s two presses. The authorised team verifies the installed PULL1000 revision and matches the learning start to its manual. It is not generalised to other PULL models; deleting all records with CODE is separate from enrolment.

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Dark LEDs alone do not prove a board fault. The 220-K/HITIT 1000 table points to fuse and mains supply, the Turkish G24 document to fuse and transformer supply, and the 380A document to phase T and mains connection. Record the controller model and preceding event. Only authorised electrical personnel measure supply, protection and connections against the correct model diagram. A fuse is not bridged or replaced with a higher rating; the board is assessed after resolving supply causes.

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The 220-K and HITIT 1000 manual tables list a reversed switch-group connection as a possible cause. One-direction operation alone does not prove motor failure. Record which command works, door position and limit indication. The dealer’s technician safely isolates power and checks the limit assembly, cable and controller inputs against this motor-controller diagram. After correction, limits and safety functions are tested in both directions.

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