From Enquiry to Delivery — How an Order Moves Through Alkur

There is a question we often hear from our business partners: “What happens at the factory after we place an order?” Since an industrial door is not an off-the-shelf product, the ordering process does not resemble an e-commerce flow either. In this post we wanted to describe, exactly as it happens, how an order moves through our factory — from first contact to dispatch.

First contact: asking the right questions

The journey usually starts with the form on our contact page or a phone call. At this stage, what we look for comes before technical detail: what does the facility do, where will the door be used, and who is running the project? An internal passage with heavy forklift traffic and a dispatch door on the external facade have very different needs — asking the right questions at the very beginning shortens every step that follows.

Sharing dimensions and technical data

Alkur does not provide site visits or on-site surveys; taking measurements is the job of the authorised technical team running the project. What we contribute on our side is clarity about what to measure and how: the clear opening width and height, installation clearances, the electrical infrastructure and the daily open-close intensity. Once this data reaches us through our measurement form, the ground for preparing a quotation is in place. Since motor and spring selection is made directly according to the cycle count, usage intensity matters as much as the dimensions themselves.

A project-specific quotation

As we have written before, we do not keep a ready-made price list; every door is manufactured to its opening and usage profile. The quotation lists the product type, the panel or curtain selection, and the motor and safety equipment item by item — being able to see what we recommend and why matters to us.

Production in Hendek

After approval, the order enters the production plan of our 5,000 m² factory in Hendek/Sakarya. Five parallel lines — sectional panel, HPVC, NORMPANEL, NORMDOCK and r-tec assembly — manufacture the door’s body, curtain and automation under the same roof. The practical benefit of a single roof is this: requests such as a dimension change or a special colour do not get lost between lines.

Dispatch and delivery

Once manufactured, the order enters the dispatch plan: the date, the location and the receiving team are confirmed. The product ships together with its installation instructions, technical drawings and commissioning documents. Installation and commissioning are carried out by the authorised technical team running the project — checking the door’s balance, testing the photocells and safety equipment, and trying manual release in a power-cut scenario are part of those teams’ pre-handover checklist.

After delivery: manufacturer support

The relationship does not end with dispatch. When your authorised technician runs into a fault, commissioning or parts-compatibility question they cannot resolve, our manufacturer technical support steps in; the supply of original spare parts runs through the same channel. We covered the maintenance approach that extends a door’s lifetime in detail in our periodic maintenance guide.

Whether you are planning a single garage door or a complete dispatch line, the process starts with the same questions. You can explore our product families on the products page, and you can request a quotation by sharing your opening dimensions and usage profile.